FAQ
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What time is check-in and check-out?
Standard check-in is from 3pm and check-out is by 11am. Flexible check-in may be available - ask us on WhatsApp.
Do you require a deposit?
Booking and deposit terms are confirmed at the time of booking.
How do I pay, and is it safe?
You can pay via a secure payment link, bank transfer, or cash for last-minute bookings - see our Trust & Safety page for details. We never ask for your card details over WhatsApp or chat.
What is your cancellation policy?
Full refund for cancellations at least 48 hours before check-in. See our full Cancellation Policy page for details, including bank/processing fees.
Is Guatemala safe to visit?
Yes, particularly in the areas we host - Zona 11 and Zona 14 in Guatemala City, and central Antigua are well-established, well-trafficked areas. As anywhere, use normal travel sense (don't flash valuables late at night). We're happy to share specific area tips on WhatsApp before you arrive.
Do I need to speak Spanish?
No - our hosts speak both English and Spanish, and respond quickly on WhatsApp either way.
Is there wifi?
Yes, all properties include wifi.
Is tap water safe to drink?
We recommend sticking to bottled or filtered water, as is standard practice for visitors throughout Guatemala.
Is parking available?
It depends on the property - ask us on WhatsApp before booking if parking is a must.
Can I check in late at night, or if my flight is delayed?
Yes - message us on WhatsApp with your updated arrival time and we'll coordinate late check-in.
Do you offer airport pickup?
Not included by default, but ask us on WhatsApp - we can point you to a reliable option.
Is there a minimum number of nights?
This varies by property and season - check availability for your dates or ask us directly.
Are kids welcome?
Yes, our apartments and houses are family friendly.
Are pets allowed?
Not at most properties - message us on WhatsApp if you're traveling with a pet and we'll confirm.
Can I smoke, or host a party/event?
No smoking indoors, and no parties or events - this keeps things comfortable for you, our neighbors, and the next guest.
What if something breaks or stops working during my stay?
Message us on WhatsApp right away - we respond fast and will sort it out or send someone.
Do I need to bring my own towels, sheets, or toiletries?
Towels and bed linens are provided. Basic toiletries (soap, shampoo) usually are too, but pack your own just in case for longer stays.
Is there a kitchen I can cook in?
Yes - see each property's amenities for details on what's included (stovetop, fridge, basic cookware).
What currency should I bring, and can I pay with card locally?
Guatemala uses the Quetzal (GTQ). Cards are widely accepted in Guatemala City and Antigua, but it's worth carrying some cash for small purchases and tips.
I'm locked out or lost my key - what do I do?
Message us on WhatsApp immediately - we're quick to respond and will get you back in.
Can I extend my stay once I've already checked in?
Often yes, subject to availability - just ask us on WhatsApp as early as you can.