Privacy Policy
Information we collect
- The full name of the primary guest and any accompanying guests, contact details, booking information, vehicle details when relevant, and identification documents where required for building security.
- If you contact us via this website or WhatsApp, we keep a record of that conversation to provide support and follow up on your booking.
How we use it
To process and manage your booking, provide guest support, issue an invoice where requested, and - where a property requires it - register you with building management/security.
Cookies and analytics
- This website uses analytics tools (such as Google Analytics) to understand how visitors use the site so we can improve it. These tools may use cookies and collect standard technical information like your browser type and general location - they do not identify you personally.
- When you first visit our site, you can choose to accept or decline analytics cookies. If you decline, no analytics data is collected. You can change your preference by clearing your browser's stored data for this site.
Sharing with third parties
We do not sell your personal information. We share it only where necessary - for payment processing, legal compliance, building security registration, or with service providers (such as our booking/payment platform) who help us run the business, and only to the extent needed for that purpose.
International data transfers
Your information may be processed in the United States and Guatemala. By booking with us, you acknowledge that your information may be transferred to and stored in these countries.
How long we keep it
We retain booking and guest information for as long as reasonably necessary to fulfil the purposes above, including any applicable legal, accounting, tax or regulatory requirements.
Your rights
You can ask us what personal information we hold about you, request a correction, or ask us to delete it where we're not required to keep it for legal or tax reasons. Message us on WhatsApp to make a request.
Security
- We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. This website is served over an encrypted (HTTPS) connection, and we never ask you to send full card details over WhatsApp or email.
- If we become aware of a data breach affecting your personal information, we will notify affected guests without unreasonable delay.
Contact
Questions about this policy? Contact us through the details on our Contact page.